Support
Answers to common questions. Can't find yours?Email us.
Getting started
How do I create an account?
Download the app and sign up with your email address and a password — we'll email you a verification code — or sign in with Google. Your account is what enables AI features, optional sync, and sharing; your content itself stays on your device.
What is the onboarding interview?
When you first open Homie, the assistant starts a short getting-to-know-you chat so it can be useful from day one. You can skip it entirely, and you can re-run it later from Account → "Tell me about yourself". Everything it remembers ends up in your editable Memories.
How do I connect Google Calendar or Gmail?
Go to Account → Integrations and connect the service you want. Gmail access is read-only, and you can restrict it to specific labels. Everything is off until you turn it on, and any action with outside effects (like creating a calendar event) still asks for your approval first.
Privacy & data
Where is my data stored?
On your device, in a local database. Our servers only hold your account email, subscription status, optional end-to-end encrypted sync data (which we can't read), and content you've explicitly shared with other people. The full picture is on theprivacy page.
How do I export my data?
Account → export downloads your tasks, notes, memories, and chats as a JSON file.
How do I delete my data or my account?
You can delete individual items anytime in the app. To delete your account permanently, go to Account → danger zone → Delete account — export first if you want to keep anything. Deleting the app from your device deletes the local database.
Billing
How do I upgrade to Pro?
See pricing — you can upgrade from the app (Account → plan & usage) or from your account page on this site. Payment is handled by Stripe.
How do I cancel?
Open the billing portal from Account → plan & usage (or your account page here) and cancel there. You keep access until the end of the period you've paid for.
What happens when I hit my usage limit?
AI features pause until your weekly allowance resets. Your tasks, notes, chats, and memories stay fully available on your device. Your current usage is always visible under Account → plan & usage.
Sync & devices
How do I set up sync on a second device?
Turn on encrypted sync in Account on your first device and choose a passphrase; you'll get a one-time recovery code. On the new device, sign in to the same account and unlock sync with your passphrase (or the recovery code).
I forgot my sync passphrase. What now?
Use the one-time recovery code you were shown when you set sync up. If you've lost both the passphrase and the recovery code, we cannot recover the synced data — it's encrypted with keys only you hold. Your data is still on any device where the app is set up, so you can export it there and set up sync again with a new passphrase.
The app warned me that sync data couldn't be verified.
Homie checks synced data when it downloads it. If a check fails, the app warns you and pauses syncing so nothing unverified is applied. Your local data is unaffected. If this happens repeatedly,contact us.
Troubleshooting
My Google integration stopped working.
Go to Account → Integrations, disconnect the affected Google service, and connect it again to refresh access. If it keeps disconnecting, make sure Homie still has access in yourGoogle Account permissions.
I'm not getting reminder notifications.
Check that notifications are allowed for Homie in your device settings (on Android also check that battery optimization isn't restricting the app), and that the task actually has a due date and time. The weekly review nudge is a separate notification you can also expect once a week.
Voice input isn't transcribing.
Make sure Homie has microphone permission in your device settings, then try again.
Contact us
Emailsupport@homie.fyiand we'll get back to you within[TODO: expected response time].[TODO: provision an inbound route for this address before launch]